We care deeply about each and every piece of jewelry made in our shop and pride ourselves in ensuring that our jewelry arrives safe and sound to their new homes. It is our goal that our customers are overjoyed with their new treasures when they arrive, therefore, we take great care in our packaging. Each and every Chelsea Den Jewelry order is packaged in a hand stamped box or bag, wrapped in twine, and sent off in a padded envelope. We love making people feel special, and what better way then to feel like you're opening up a gift, hand wrapped especially for you.
We love sharing beauty with the world and at the same time spread goodness, which is why 5% of the sales attained from every Chelsea Den Jewelry purchase are donated to one of three causes that are helping out our fellow humans, planet, and animal friends. You can see all of the beautiful ways our customers have made our planet just a bit better by checking out our blog http://chelseadenjewelrydonations.tumblr.com/
I accept paypal, credit cards & etsy gift cards. I do not accept money orders, cash or personal checks.
Payment must be made in full and have cleared before the item is shipped. If you are having any issues with PayPal, please do not hesitate to contact me and I will assist you in any way that I can.
I ship using USPS first class mail to send most orders. Your order will be shipped once payment has been received. Orders are processed in the order they are received. You will get a notification from us once your purchase is on its way.
Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; Chelsea Den Jewelry is not responsible for any fees issued upon arrival of packages.
All returned items deemed undeliverable or with wrong address entered at checkout are the responsibility of the customer. We will do our best to resolve the issue be it merchandise refund excluding shipping charges, or we will happily resend the package with an additional shipping charge.
Chelsea Den Jewelry is not responsible for any lost or stolen packages.
If you are unhappy with your order for any reason please contact me within 10 days of receiving your package. I will do my best to resolve the problem quickly. Refunds and exchanges are considered on a case-by-case basis.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
To return your product, you should mail your product to:
710 W Pedregosa St. Unit #1 Santa Barbara, California, 93101
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Chelsea Den Jewelry is not responsible for any lost or stolen packages
Chelsea Den Jewelry happily accepts wholesale order! We are currently stocked and sold in LF stores across the nation.
All Chelsea Den Jewelry is handmade with delicate materials. Please handle each piece with mature care and wear sensibly. We do guarantee quality and will make repairs at the discretion of the designer. We generally do fixes for free, but additional costs may apply on certain cases.